RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

The Aura Men

Last Updated: 29 October 2026

At The Aura Men, we want you to feel confident about every purchase. If you receive a product that does not meet your expectations, you may request a return or exchange in accordance with the policy below.

1. Return Window

We offer a 7-day return window from the date of delivery for eligible products.

Please contact our customer support team within this period to initiate a return or exchange. Requests submitted after the return window may not be accepted, except where required by applicable law.

2. Eligibility for Returns

To qualify for a standard return, the product should generally meet the following conditions:

  • It must be unworn, unused, and unwashed.

  • Original tags, labels, and packaging should remain intact, where provided.

  • The product must be free from stains, damage, alterations, or signs of use caused after delivery.

  • Proof of purchase or a valid order number must be provided.

We recommend trying on clothing carefully without removing tags or damaging the product.

Products that do not meet these conditions may be ineligible for a change-of-mind return, subject to applicable consumer protection laws.

3. Exchanges

We accept exchange requests for eligible products within 7 days of delivery.

Exchanges may be requested for size or other eligible product-related reasons, subject to availability.

To request an exchange:

  1. Contact us with your order number.

  2. Mention the product and size you currently have.

  3. Specify the replacement size or product you require.

  4. Follow the return instructions provided by our team.

If the requested replacement is unavailable, we will contact you to discuss the available options.

Any applicable exchange shipping charges will be communicated before the exchange is processed.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the product and the issue, where reasonably necessary.

Our team will review your request and communicate the next steps, which may include a replacement, exchange, or another appropriate resolution under applicable law.

Customers will not be denied rights available under applicable law merely because they could not provide photographs or report an issue within an internal reporting period.

5. Return Shipping Charges

Return shipping charges will depend on the reason for the return or exchange.

  • Defective, damaged, or incorrect products: We will communicate the appropriate return arrangements and handle eligible requests in accordance with applicable law.

  • Size or fit exchanges: Applicable shipping charges, if any, will be communicated before the exchange is processed.

  • Other eligible returns: Responsibility for return shipping charges will depend on the circumstances and will be explained to the customer before the return is completed.

Please contact us before sending any product back. Unapproved shipments may be difficult to identify or process.

6. Order Cancellations

Customers may request cancellation within 24 hours of placing an order by contacting our support team.

Cancellation requests are subject to order processing and dispatch status. If an order has already been dispatched, cancellation may no longer be possible through the standard cancellation process.

Any cancellation request will be handled in accordance with applicable law and the relevant order circumstances.

7. Non-Returnable Situations

A standard change-of-mind return may not be accepted for products that:

  • Have been worn, washed, or used.

  • Have been damaged, stained, or altered after delivery.

  • Are returned without required tags or components where their absence prevents verification of the product's condition.

  • Are returned outside the applicable return window.

These conditions do not remove any rights customers may have concerning defective, incorrect, misrepresented, or otherwise legally eligible products.

Sale items, discounted products, and other special categories: Eligibility will depend on the terms displayed at the time of purchase and applicable law.

8. Cash on Delivery

Cash on Delivery (COD) is not available at The Aura Men. All orders must be paid for through the online payment methods displayed at checkout.

9. How to Request a Return or Exchange

To initiate a return or exchange, contact us using the details below.

Email: theauramen.94@gmail.com

Phone / WhatsApp: +91 98718 82680

Business Address:

The Aura Men
GG-1, 140A, Main PVR Road, next to Monika Cafe,
Vikaspuri, Delhi – 110018, India

Please include your order number, registered contact details, and a brief explanation of your request.

Our team will review your request and provide the next steps.

Please do not send products to the business address without first receiving return instructions.

10. Policy Updates

The Aura Men may update this policy to reflect changes in our operations, customer service procedures, or legal requirements.

Any revised version will be published on this page with an updated date. Changes will apply as permitted by applicable law and will not remove rights customers have already acquired under applicable law.

11. Contact Us

If you have any questions about returns or exchanges, please contact:

The Aura Men

Email: theauramen.94@gmail.com
Phone: +91 98718 82680
Address: GG-1, 140A, Main PVR Road, next to Monika Cafe, Vikaspuri, Delhi – 110018, India

Thank you for shopping with The Aura Men.